Problem Solving 8D Method

• Process Management Concept
• Conformities and Nonconformities
• Correction
• Corrective actions
• Preventive actions
• 8D Introduction
• • D1 (Use a Team Approach)

  Form an effective project team.
  Define roles of the team members.
  Set boundaries of freedom for the team.
  Help get the team started up.

  • D2 (Describe the Problem)

  Understand the scope and magnitude of  the problem.
  Develop a Problem Statement.
  Recognize that the task is to investigate the problem, not jump to solutions.

  • D3 (Interim Containment)

  Determine if Interim Containment is needed
  Design and put temporary measures into place to “buy time” until a permanent solution can be developed and implemented
  Verify that interim containment measures are working

• D4 (Define the Root Causes)

Use process mapping techniques to clarify the bounds of the process.
Identify relationships between causes and the resulting effect using Cause and Effect Diagrams.
Collect data and then use data display tools to visually analyze that data.
Use Investigative Tools to uncover more clues to the root cause.
Conduct confirmation runs to verify that the root cause has been found.

• D5 (Develop Solutions)

Identify potential solutions that address the root cause.
Consider solution candidates that will prevent the root cause from recurring as well as detection approaches that warn if the problem may recur.
Remove candidates that are not practical, feasible or cost-effective from consideration.
Use decision matrices to select the most balanced solution.

• D6 (Implement the Solution)

Understand how to develop Action Plans using either Simple or Complex Action Plans formats.
Learn how to use Project Management tools such as Activity Plans, PERT Charts and Gantt Charts to develop Action Plans to manage and track implementation of the solution.
Recognize that the solution has been not fully implemented until related documentation is updated and communication has been completed with all involved parties.

• D7 (Prevent Recurrence)

Use techniques to ensure the problem does not recur.
Know which associated documents and systems to update.
Remove Interim Containment measures.
Recognize how powerful it can be to share Lessons Learned.

• D8 (Congratulate the Team)

Encourage the organization to recognize the problem-solving team for a job well done.
Ensure the problem-solving team recognizes those that have assisted them.

• Corrective actions implementations, Prevent the problem from recuring, Recognize contributions of the group
• Problem solving and Process improvement
• Pareto, Fish bone, Five Why

• Histogram
• Scatter
• FMEA
• Practice situations (Exercises)
• Course Test: An assessment of the learner’s progress in this course.